Why We Sweat the Small Stuff
Recently this fall we called one of our customers to let her know about a simple power failure signal. Puzzled, she looked around her house for the cause of the power failure and decided to inspect her circuit breaker box. To her surprise, the circuit breaker itself had caught on fire! With quick thinking she was able to extinguish the fire before the flames could spread through her home.
She called us afterwards and thanked us. She explained that had it not been for our phone call about her A/C failure, the fire would have quickly spread. That simple call, she said, saved her home.
As a security company, we regularly send police and fire departments to check on burglary and fire alarm signals. These are the big calls; the calls our customers hope they never receive, but are grateful for in moments of crisis.
However, the trouble signals in this business get less attention and certainly less thanks. It's not uncommon to be asked: why? Why are we calling to notify about a matter as small as a sensor trouble or power failure? People always want to hear about the big alarms but sometimes don't want to be bothered with the minor signals.
Generally, trouble signals are just what they sound like; a little trouble: a small alert that one of your sensors may need a battery replacement or a quick call that your neighborhood power failure has put your alarm system into backup battery mode. Small matters that will need attention at some point, but that do not require an urgent response.
After decades in this business though, we've learned that trouble signals can also mean big trouble. Like the time an inexperienced burglar thought he could disconnect one of our customer's alarm systems by cutting off power . . . before attempting a break-in. What started off as an A/C failure signal morphed into several intrusion alarms . . . and a botched burglary attempt.
We may not be able to give you the cause of your "troubles," but we will always notify you about them. Unless you know about the low battery, ac fail, and sensor troubles, you won't be able to determine if it's a small or large matter.
Whether your troubles end up being big or small, we will be here for you either way.
Stay tuned for more safety tips brought to you by Central Security Services.